MicroWaterMan Return Policy
Microwater Water Ionizers
30 Day Money Back Guarantee
MicroWaterMan.com is consumed with satisfying all its customers. This is why we carry only quality products in the first place. Our return policy is designed to be fair to MicroWaterMan.com and you the customer. We will give you 30 days to determine if you are not 100% satisfied with your purchase of any of our alkaline water ionizers. Should you decide to return an ionizer a restocking fee will be deducted from your refund amount. The restocking fee will be equivalent to the cost of the replacement cartridge filter plus $50.00 or less to cover the cost we incurred in shipping the unit to you. If the water ionizer was never hooked up and no water was ever run through the unit then the customer would not be charged for filter replacement. Please look at our Replacement Cartridge Filter page for the cost of the filter cartridge that applies to you.
Repackaging & Shipping Instructions
In the rear event of a return we kindly ask you to repackage the unit using the original box and packaging materials and notify us of your decision to return by email. We will then give you the address you need to send it to. Also if water was run through the machine the replacement filter must be removed and the hoses be properly drained before the ionizer is placed in the box. You can keep the filter as we will have no use for it. Your money will be refunded as soon as we receive of the returned item (less the cost of the filter plus $50.00 (or less) to cover our cost of shipping to you). The cost of the return shipping will be bourn by the customer. If you did not run water through the unit then you will not be charged for the filter.
Warranty Information
All our Japanese Microwater ionizers come with a one year manufacturer's warranty. The Korean ionizers such as the Orion, the Aquarius, and the Melody come with either a two year or a three year manufacturer's warranty. Please read the product specification on each unit for the warranty details of each system. All our water ionizers are completely serviced here in the United States except for the IE-900 and the IE-300 which are returned back to Japan should major repairs be necessary. However customers would be provided with a United States address to ship the unit back to during the warranty period. Please fill out the registration cards that come with the machines.
Shipping Cost
All shipping costs the incurred by MicroWaterMan.com for any product shipped are non-refundable. If, for example, you purchased a product, but did not pay shipping, please note that MicroWaterMan.com still had to pay shipping in order to get that item to you. In the event that you wanted to return any such item an amount equivalent to the shipping and handling cost we incurred will be deducted from your refund amount.
Replacement Filters
As you might have guessed all replacement cartridge filters are non-refundable. This includes all replacement filters for all Microwater Ionizers, shower filters, and whole house water filters. Replacement filters are a consumable item and we are not able to resell them.
Nutritional Supplements
We will refund you the cost of any unopened bottle of supplements within 30 days of purchasing. As stated before all shipping costs are non-refundable, so any shipping cost we incurred in shipping the product to you will be deducted from your refund amount.
We trust that you will find our return policy to be reasonable and acceptable. We intend to strike the right balance because we plan to be a viable operation that will be there to serve you for several years to come. Please tell your friends and family about this site.
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